Contact Center
New inquiries, outreach history, and the next follow-up action.
Patient lead management + clinical workflow
Connect marketing inquiries, Athena appointment activity, and patient follow-up in one Salesforce-based workspace, built around the way independent vein practices work.
An inquiry is only the beginning. HealthFlowRx gives your team a connected view of the journey from first contact through scheduling, visits, and follow-up. Bring source information and appointment activity together so the next action is easier to see.
Organize inquiries from forms, calls, advertising, and referrals.
Connect patient acquisition with Athena appointment activity.
Give your team actionable follow-up lists.
ONE CONNECTED WORKFLOW
Keep your team’s outreach and your clinic’s appointment activity in the same loop. HealthFlowRx supports three connected steps:
01
Bring connected marketing sources into an actionable worklist, with source details available to guide follow-up.
02
When the patient is ready to schedule, create their Athena record with one click, then book the visit in Athena as usual.
03
Appointment information flows from Athena into HealthFlowRx to help your team prioritize the next follow-up.
Cancelled visits and gaps between appointments can be hard to spot across busy schedules. HealthFlowRx turns appointment activity into prioritized follow-up lists, helping your team identify patients who need a call, a rebooking, or help arranging their next visit.
Cancelled initial visit: reach out and help the patient rebook.
Initial visit complete, no next appointment: keep follow-up moving.
Ultrasound mapping complete, no next appointment: identify the next scheduling step.
Configured call, SMS, and email cadences help organize outreach.
HealthFlowRx brings the people involved in patient acquisition and follow-through into a connected workflow. Each team can work from the patient context and next steps relevant to its role.
New inquiries, outreach history, and the next follow-up action.
Patient context and coordination across registration and authorization workflows.
Appointment milestones and patients who need their next visit arranged.
Referral relationships, outreach activity, and visibility into referred patients.
Source performance, patient progression, and a clearer view of bottlenecks.
Lead volume tells only part of the story. HealthFlowRx connects source information with appointment activity so practice leaders can review how inquiries progress into visits and through the patient journey.
Identify where follow-up stalls, compare source performance, and review physician liaison activity alongside referrals. More detailed financial analysis can combine these data with your practice’s expense and collections records.
Explore HPS marketing support or learn about practice intelligence.
At Vein911, the team uses HealthFlowRx to connect inquiry sources with appointment outcomes, organize patient follow-up, and review physician liaison activity. Vein911 combines HealthFlowRx and Athena data with its own accounting records for financial analysis.
The value is practical: clearer budget decisions and specific follow-up work for the team.
A clear view of how the platform fits into your practice.
HealthFlowRx is HPS’s Salesforce-based patient lead management and patient journey platform for independent vein practices. It connects inquiry information, Athena appointment activity, outreach, and follow-up worklists.
HealthFlowRx works alongside Athena. Your team can create a patient in Athena from HealthFlowRx, book the appointment in Athena, and use returned appointment activity to guide follow-up.
HealthFlowRx connects with athenahealth. If your practice uses a different EMR, contact HPS to discuss fit before planning a transition or implementation.
Examples include a cancelled initial visit, a completed initial visit without a next appointment, and completed ultrasound mapping without a next appointment. Worklists help your team identify the appropriate outreach and scheduling action.
HealthFlowRx connects source information with patient and appointment activity. Detailed financial analysis can combine those data with practice expenses and collections. Discuss your reporting needs with HPS to establish the appropriate scope.
Contact David Shimkus to request a walkthrough. HPS can review your current patient journey, Athena environment, users, reporting needs, configuration, training, and support. Pricing and implementation depend on the scope discussed with your practice.
See how HealthFlowRx could support your practice’s patient journey. Discuss your Athena environment, team workflows, reporting needs, and implementation with HPS.
David Shimkus
dshimkus@hps-network.com
HealthFlowRx Terms of Service